General
Business hours are Monday-Friday 8:00 a.m. to 5:00 p.m. Eastern Standard Time. All orders placed after 4:00 p.m. EST will be processed on the next business day. Next Day orders received after 2:00 p.m. EST will be processed the next business day.
Prices are F.O.B. Amherst, New Hampshire and subject to change without notice. All product sales are subject to the terms and conditions of Monarch Direct. Minimum Order
Monarch Direct has a $50.00 minimum order, except on orders placed through our internet store which has a $25.00 minimum order. Repair and Calibration Service
All items being returned to Monarch Instrument for repair and/or calibration must have an RMA Number and be shipped prepaid by customer. Items accepted for Warranty repair are serviced at no charge in accordance with the terms of Monarch Instrument’s Warranty. Physically damaged or out of warranty items will be repaired and returned on a time and materials basis. All items returned to Monarch, but found to have no problem, will be subject to a $50.00 evaluation fee. Repaired items will be returned to the customer postage-paid.
Please contact Monarch prior to returning any items for complete instructions. | Factory Warranties |
New Product Manufacturer's Warranties
All new Products are sold with the manufacturer's limited warranty. The warranty periods and service varies by manufacturer and Product. Download our Limited Warranty Statement  All goods are new unless specifically indicated. Monarch Direct may replace the product or issue a credit at Monarch's sole discretion. Re-stocking Policy
There is a 15% restocking fee for any product that is returned to Monarch Direct in resalable condition. If the product is not in resalable condition, a 25% restocking fee and a repair charge will apply. Shipping Charges:
Are subject to change without notice. Pre-pay and add or as indicated by secure website totals. Disclaimer of warranty for Monarch Direct website
We provide our site and its contents on an "AS IS" basis and make no warranty or representation regarding any Product or service, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, unless otherwise stated herein.
Limitations and Exclusions
We reserve the right to change prices, terms, specifications and warranties without notice. We endeavor to accurately describe every Product offered for sale; however, mistakes can sometimes be made. Any typographical, photographic, or specification error in Product description, pricing or offers is subject to correction and verification. Warranties for exported products may vary or be null and void. We reserve the right to limit the number of Products sold, including the right to prohibit sales to re-sellers. Prices do not include shipping, tax and insurance. Proof of purchase and postage may be required for rebates.
Damages
In no event shall Monarch Direct, its subsidiaries or affiliates, or their respective officers, directors, employees, representatives or agents be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not we have been advised of the possibility of any such damages.
Miscellaneous
We may revise these terms and conditions at any time by updating the Monarch Direct web site. These terms and conditions are governed and construed by the laws of the State of New Hampshire without regard to its conflict of law rules. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.
 | | Our Commitment to Privacy |
o help customers better understand the personal information we gather
and the practices we employ, Monarch Direct has developed a set of
privacy policies. These policies encompass several categories and
attempt to answer the following questions: How is personal information collected, used, and disclosed?
How does Monarch Direct use cookies?
How does Monarch Direct secure your information? How is Personal Information Collected?
Personal information might be collected from you in several ways: When you buy
When you purchase an item from a Monarch Direct seller, we require your name, e-mail address, phone number, billing address and shipping address. For credit card transactions, we require your credit card number and credit card expiration date.
When you submit feedback about the Monarch Direct service
We ask that you include your e-mail address and name when providing feedback about the Monarch Direct service.
When you visit our site
The way the World Wide Web works, when you visit our site, we automatically receive the web address of the site that you visit just before you come to Monarch Direct, and just after you leave us. We use this information only in the aggregate and only to learn more about our customers interests and preferences so that we may better serve you.
When we send you e-mail
We use software that enables us to track whether you support HTML e-mail in your e-mail client, such as Microsoft Outlook, Lotus Notes or AOL. We also use such software to determine whether an HTML e-mail message has been opened or previewed, however, we cannot track the open rate on text-only e-mail messages. We use this capability only to deliver the best content to you. Please note that you can override the "HTML Capable" setting in your e-mail client. When you enter a contest or other special promotion
We may ask you to provide your name, e-mail address, and shipping address.
How is Personal Information Used?
When we provide our service. Monarch Direct requires certain personal information to be provided when buying products. Among other uses, this information is necessary for Monarch Direct to provide its basic product offering. For example, a buyer who places an order is required to provide personal information (e.g., name, e-mail, phone, shipping address, credit card number, etc.) so that Monarch Direct can among other things verify the buyer's identity, process the transaction, verify receipt of payment, confirm shipment information, and provide status reports related to the order. Information collected from sellers is used similarly.
When we try to improve. Information collected when providing feedback about the Monarch Direct service is necessary so that Monarch Direct may contact users for clarification or additional help in improving our product offering. Information collected during contests is used to administer promotions.
When we notify our customers. In addition, Monarch Direct maintains several e-mail lists to keep Monarch Direct members informed about our products and services as well as latest breaking events. However, Monarch Direct protects its users from unsolicited mail contact.
How is Personal Information Disclosed?
Monarch Direct does not sell, disclose, transfer, rent, loan, trade, or lease individually identifiable user information to any third parties collected at our site, including e-mail lists or Web site logs, except to provide Monarch's basic service and to provide information about Monarch Direct products, offers, and events, and except as we explain below. The following describes the ways that your personal information may be disclosed.
The Basic Product Offering. In order to provide our services, Monarch Direct must disclose some personal information to other companies, and these companies may disclose personal information about you to us. For example, Monarch Direct and other companies may exchange personal information about you in order to verify a buyer's identity or credit rating, process a transaction, verify receipt of payment or confirm shipment information. This may include information we received from our co-branded partners about you.
Further, Monarch Direct must disclose some personal information to individual manufactures, at their request. Such disclosures may include information enabling the Manufacturer to compare a buyer's shipping address or zip code against his or her credit card billing address or zip code.
Disclosure for Marketing Purposes and Joint Marketing Arrangements. Monarch Direct currently uses a third-party e-mail marketing firm for the purpose of managing e-mail communications with customers, such as outbound marketing promotional e-mails. For these mailings, we generally share e-mail lists and other personal information to execute the mailing, however all such information is kept strictly confidential.
Further, while Monarch Direct does not currently have any joint marketing arrangements with third parties, we may enter into such agreements in the future. To the extent permitted by law, Monarch Direct reserves the right to disclose the information we collect, as described above, to companies that perform marketing services on our behalf or to other third parties with whom we may enter joint marketing agreements.
From time to time, Monarch Direct collects and may share aggregated demographic or usage information about our site for marketing and other purposes. However, such information does not identify our users individually.
Disclosure for Legal and Regulatory Requests. Monarch Direct cooperates with all law enforcement and regulatory authority inquiries and will release information about you if we are compelled to do so. We may also disclose information about you in other circumstances as permitted by law as we, in our sole discretion, believe necessary or appropriate. For example, we may release information in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability. Further, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy; for instance, third parties may unlawfully intercept private communications.
How Does Monarch Direct Use Cookies?
A cookie is a small data file that is placed on your hard drive. Among other things, Monarch Direct may use cookies to load your personal settings and preferences information. We protect information cookies with encryption and Secure Sockets Layer (SSL) technology, the industry standard for secure commerce transactions.
How Does Monarch Direct Secure Your Information?
When you conduct a transaction on our site we encrypt all of your private information. That information is then stored in a secure data center. All transactions are conducted through our secure servers, which are protected behind sophisticated firewalls. However, "absolute, 100%" security does not exist on the Internet.
Notice of Policy Changes?
From time to time, we may change this Privacy Policy based on your comments and our need to accurately reflect our data collection and disclosure practices. As required by federal law, we will notify you of any changes to our Policy. Trademarks and Service Marks
All trademarks are the property of their respective companies and are used with permission.
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